La Rosa English - Privacy Policy
Last updated: September 2026
La Rosa English Ltd (“La Rosa English”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains what information we may collect, why we collect it, how it may be used and stored, and the choices available to you when you use the La Rosa English website, purchase our products or participate in our services.
1. Information We May Collect
Depending on how you interact with La Rosa English, we may collect information including: your name; email address; WhatsApp number or other contact details; country or general location information where relevant; native language and information about your English learning; information you provide through forms, enquiries or purchases; assessment responses; audio recordings submitted for assessment or coaching; communications between you and La Rosa English; information relating to products or services you have purchased; learner account information; and technical information associated with use of our website, such as device, browser, cookies and website activity where applicable. We aim to collect only information reasonably necessary to provide, administer and improve La Rosa English products and services.
2. How We Use Your Information
Personal information may be used to: process and administer purchases; create and manage learner access; deliver purchased learning materials and services; conduct English Communication Assessments; prepare personalised assessment reports and practice programs; provide Private Coaching and learner support; communicate with you about a purchase, assessment, coaching service or enquiry; maintain appropriate business and transaction records; operate, protect and improve the La Rosa English website and services; respond to customer service requests; prevent misuse or unauthorised access; and comply with legal, regulatory, accounting or taxation obligations. We will not use personal information for purposes that are materially unrelated to why it was collected unless permitted by law or you have provided appropriate consent.
3. Assessment and Coaching Recordings
Some La Rosa English services require learners to submit audio recordings or other responses. These recordings may be used to: review and assess spoken English communication; prepare individual assessment findings and recommendations; develop personalised practice activities where included; provide coaching or feedback where that service has been purchased; and maintain appropriate records relating to delivery of the service. Learner recordings will not be published, used in advertising, testimonials, promotional material or public teaching content without separate permission from the learner. Submitting an assessment recording does not constitute permission for La Rosa English to use that recording publicly.
4. Email and WhatsApp
La Rosa English may communicate with learners through email and WhatsApp where those methods are used to provide or administer a purchased service. For example, WhatsApp may be used for assessment instructions, audio submissions and coaching communication, while email may be used to deliver reports, practice programs, receipts or other service-related information. Communications necessary to provide a purchased service are separate from marketing communications.
5. Marketing Communications
You may choose to join the La Rosa English mailing list to receive updates, new product and learning-resource releases, upcoming workshops or webinars, merchandise announcements, offers and other La Rosa English news. Joining the mailing list is optional and is not required to purchase a La Rosa English product or service. Where required, marketing communications will only be sent with appropriate consent. You may unsubscribe from marketing emails at any time using the unsubscribe option provided in those communications.
6. Payments
Payments may be processed through third-party payment providers. La Rosa English does not ordinarily receive or store complete payment-card details where payment information is processed directly by the relevant payment provider. Those providers process information in accordance with their own privacy and security practices.
7. Website and Digital Platforms
La Rosa English may use third-party platforms and service providers to operate its website, learner accounts, payments, email communications, analytics and other business functions. This may include platforms such as Squarespace, payment providers and communication services such as WhatsApp. These providers may process information on behalf of La Rosa English or under their own applicable privacy terms.
8. Cookies and Website Analytics
The La Rosa English website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve the visitor experience. Where required by applicable law, visitors will be provided with appropriate choices regarding non-essential cookies. Further information may be provided through the website's cookie notice or settings.
9. Sharing of Personal Information
La Rosa English does not sell personal information. Personal information may be shared with trusted service providers where reasonably necessary to operate the business or provide a purchased service, including website hosting, payment processing, email, communication, digital-content delivery and professional service providers. Information may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal rights. Service providers receive only the information reasonably required for the relevant purpose, subject to their respective contractual and legal obligations.
10. International Processing
La Rosa English operates online and may provide products and services to learners in different countries. Some service providers used by La Rosa English may process or store information in countries different from the country in which the learner resides. Where required, La Rosa English will take appropriate steps in relation to international transfers of personal information.
11. How Long We Keep Information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, to provide purchased products or services, maintain appropriate business records, resolve disputes and comply with legal obligations. Different types of information may be retained for different periods. Assessment and coaching recordings will not be retained indefinitely where there is no continuing business, educational or legal reason to keep them.
12. Security
La Rosa English takes reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no online system, electronic communication method or third-party platform can be guaranteed to be completely secure. Learners are responsible for keeping their learner-account login details confidential.
13. Your Privacy Rights
Depending on where you live, you may have legal rights concerning your personal information, which may include rights to request access to personal information held about you; request correction of inaccurate information; request deletion of certain personal information; object to or restrict certain processing; withdraw consent where processing is based on consent; or make a complaint regarding the handling of your information. The availability of particular rights depends on the laws applicable to the individual and the processing concerned. To make a privacy request, contact La Rosa English using the details below.
14. Children's Privacy
La Rosa English does not knowingly collect personal information directly from children through its website without appropriate authorisation where required by law. Where La Rosa English services are offered to a child or young person, additional consent or involvement from a parent or legal guardian may be required.
15. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to La Rosa English services, technology, business operations or legal requirements. The current version will be published on the La Rosa English website with the date of the latest update.
16. Contact La Rosa English
Questions, requests or concerns regarding privacy can be directed to:
La Rosa English
Email: elle@larosaenglish.com
Website: larosaenglish.com